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How my travel agent got me home

Michelle booked me on Qatar, after which on Qantas (a most well-liked possibility because it flew direct to Sydney), plus organised me refunds from Singapore Airways. I made it dwelling to Sydney in mid-January, due to her – the flights had been vastly in demand as Qantas renewed flights for the primary time in two years only a week earlier than.

Simply 5 months later, I’m again once more (with mum nicely on the street to restoration). This time my youngsters are set to hitch me. Michelle booked all our flights – and has already proved nicely definitely worth the $150 reserving payment.

Our connecting flights from Johannesburg to Cape City had been booked on British Airways (through an area franchise known as Comair). However simply two days after I arrived in Cape City, Comair suspended flights (pending further funding).

That is in all probability a well-recognized situation internationally as airways wrestle with misplaced income, getting again to hurry, and escalating gasoline costs.

My chief concern was how my youngsters had been going to get from Johannesburg to Cape City as soon as their Qantas flight arrived in South Africa. If I’d booked on-line, I’d doubtless have been on the cellphone or on-line for hours, attempting to e book new flights.

As an alternative, Michelle was shortly in a position to change the interior flights to South African Airways.

Having tried to vary a flight I’d booked on-line with Qantas to Cape City (when the airline introduced in September it was restarting flights to South Africa), I do know all too nicely the distinction between the service of a journey agent and the appalling customer support from Qantas.

I’d booked the flight earlier than mum turned in poor health, after which wished to vary it to journey with my youngsters in June. It took two calls of 4 and 5 hours every to grasp that I used to be higher off changing that flight to a credit score than attempting to vary it to line up with my youngsters’ flights. I as an alternative booked a brand new flight with Michelle.

After his Cape City journey, my son is flying to London earlier than returning to Sydney. My niece has simply flown again to South Africa from London with Qatar after being got rid of a Lufthansa connecting flight from Frankfurt – a nightmare 40-hour journey dwelling culminating in (quickly) misplaced baggage.

I hope my son’s expertise is much less dramatic, however really feel reassured that having a journey agent provides us extra choices and definitely makes issues much less worrying.

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